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In late March 2020, the 2,000 advisers of Barnsley Council, a local ascendancy in the Dearne Valley of Yorkshire, England had to switch to home working, around overnight. The local ascendancy used the cloud to switch to a paperless and basic amount administration system, streamlining back-office accounts processes and eliminating the need for staff to present amount claims in person. This transformation was enabled by the SAP Concur platform. So says Rob Harrison, MD of SAP Concur for the UK and Ireland.