I absolutely love my Sonos system — and hate it too. I’m happy when it works, but I’m so aghast when it doesn’t. And it doesn’t work a lot.

Music pauses. A Sonos player will about stop, abandon from the network, then show back up again after any warning. I’ll curse loudly and accuse to anybody who will listen to me until it works again and then I tell anybody how amazing it is and that they should buy it too.

It seems we’re baby with technology, take it for granted, and accuse if it is slow or less than perfect. I don’t think we’re spoiled. Well, maybe we are, but that’s not the reason we complain. I think we complain because technology is always over-promising us stuff.

Now, if Sonos would market itself by saying alive music from room to room is a really circuitous abstruse botheration to solve, and that they’re the best in the industry, but not perfect, it would be easier to accept the casual failure.

That, of course, isn’t how technology markets itself, or any artefact for that matter. The terms ‘Marketing’ and ‘Honesty’ seldom go hand in hand, which is really a pity. In my opinion, the best way to make people happy is by underpromising and overdelivering.

Why do we feel the need to affiance perfection, hide bugs and flaws, and then accept people will be aghast and underwhelmed? Isn’t it time we show the altruism behind the articles and casework we build? Can we accept, as makers and users, that aggregate is a ‘best effort’ and we should bless when things work while being hardly more accepting when they don’t? Perfection doesn’t lead to happiness. Accepting life isn’t always perfect, does.

Happiness is not having what you want, but absent what you have — even if that’s a Wi-Fi arrangement that works only 95% of the time.

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